Communication Skills in Nursing, Health and Social Care

图书简介

Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting. Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the ‘how to’ practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings. The new edition features: New chapter entries covering empathy, documentation and simulation Group exercises added in each chapter New information on National Accessible Information Standards on learning difficulties Essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.

Acceptance \\ Active Listening \\ Advising \\ Advocacy \\ Anti-discriminatory Practice \\ Assertiveness \\ Assessment \\ Barriers to Good Communication \\ Breaking Bad News \\ Chairing Meetings \\ Challenging \\ Complaints \\ Confidentiality \\ Conflict Management \\ Counselling \\ Court Room Skills \\ Documentation, Recording and Form Filling \\ Ecomaps \\ Emotional Intelligence (EI) \\ Empathy \\ Empowerment, Resilience and a Strengths Perspective \\ Endings \\ Establishing a Professional Relationship \\ Feedback: Giving and Receiving \\ Genograms \\ Getting Unstuck \\ Group Work \\ Information & Communication Technology (ICT) and Health Informatics \\ Interpreters \\ Interprofessional Collaboration \\ Interviewing Children \\ Labyrinths \\ Learning Difficulties \\ Loss \\ Mediation Skills \\ Mindfulness \\ Motivational Interviewing \\ Non-verbal Communication \\ Overcoming Fears and Anxieties \\ Professional Capabilities Framework (PCF) \\ Reflective Practice \\ Religion \\ Simulation \\ Social Media \\ Spirituality \\ Suicide \\ Supervision \\ Talks and Presentations \\ Telephone, Skyping and Video Conferencing Skills \\ Time Management \\ Tricky Topics: Sexuality and Death \\ Whistle Blowing \\ Wrong Messages

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Communication Skills in Nursing, Health and Social Care 护理、健康和社会护理方面的沟通技巧 卫生管理学

Communication Skills in Nursing, Health and Social Care

护理、健康和社会护理方面的沟通技巧
卫生管理学