Through painstaking research and practice, the authors have identified the only eight underlying skills that truly matter--eight tipping point skills. These are the behavioral skills that, when mastered, accelerate learning in every other core competency a manager needs:         Q-stepping: how to default to a question and develop question agility.         Playbacks         Deblurring: how to spot blur words (words that can mean different things to different people) and ask deblurring questions.         Pause skills: how to create space for yourself and others to regulate emotions, manage energy, build anticipation, and spark creative ideas.         CAMPS Model: how to diagnose and increase personal and team member engagement using the LifeLabs CAMPS framework: Certainty, Autonomy, Meaning, Progress, Social inclusion.         Stating skills: how to make the implicit explicit to drive clarity and motivation.         Tone skills: how to be deliberate about paralinguistic communication (i.e., nonverbal messages) in writing, speaking, and live interactions.         Extracting the learning: how to spark insights and adopt any new skill faster by individually and collectively identifying lessons learned.   New managers are promoted without any learning or resources for the qualitative responsibilities of the modern manager: being part coach, part player, part therapist, part role model. Based on LifeLabs workshops and combining research, tools and templates, and the style that has made them the go-to personal development program for Silicon Valley, The Leader Lab will serve as the definitive guide to what it means to be a great manager today.  

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