图书简介
Underline by the importance of sustainable quality management practices to contemporary organizations, this edited book complies best practice cases of leaders who have initiated and facilitated quality practices in their organizations. The cases highlight how these best practices manifested in their work cultures, values, and beliefs. Not only do they address organizational efforts towards implementation of quality practices, but they also discuss the challenges the leaders faced to instill a sense of quality in practices across the hierarchical structures of their organizations. The book highlights the profiles of quality leaders, their journey and their successes in leading quality in their organizations. A book would be an interesting read for those who are eager to integrate quality in their work culture. A key message emerging from these expertise is that ‘passion’ is truly behind the quality success!
Preface Chapter 1: Introduction: Internalizing Organizational Excellence: Why and how? Chapter 2: Quality Culture at the Top: Insights from Quality Award-Winning CEO’s Chapter 3: New CRM Acronym - "Customer Really Matters"? Chapter 4: Total Quality Talent Management: Echoes for High Performance Chapter 5: What is a Process Champion? Building a Culture of Continuous Improvement Chapter 6: Our Success with Six-Sigma Chapter 7: Managing the Change: Embracing Quality Skills Chapter 8: Steps Towards Sustainable Business Excellence Chapter 9: Let’s Benchmark: Strategies and Policy Chapter 10: Quality Awards and Certification: an exceptional journey Chapter 11: Conclusion: Towards Building a Culture of Business Excellence
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