The Handbook of Behavioral Operations Management:Social and Psychological Dynamics in Production and Service Settings

图书简介

This handbook provides easy to access insights into behavioral phenomena in production and service settings, ready-to-play games and activities for class settings, and applicable prescriptions for practice. The text serves a dual role as a desk/training reference to practitioners seeking to develop greater system understanding among their workers.

Contents; Introduction to the Handbook; PART I: BACKGROUND AND THEORETICAL CONSIDERATIONS; Chapter 1. A Brief History and the Contemporary Knowledge Base; Chapter 2. The Virtuous Cycles of Experimental Learning; PART II: LESSONS IN PRODUCTION AND SERVICE CONTEXTS; Chapter 3. Synch and Swim: Managing and Mismanaging Process Constraints and Variability; Chapter 4. Process and Perception: Kristen’s Cookie Company from a Behavioral Point of View; Chapter 5. Outflanking Undecided, Ever-Changing Puzzles : The Role of Human Behavior in Scheduling; Chapter 6. Hitting the Target: Process Control, Experimentation, and Improvement in a Catapult Competition; Chapter 7. The Wait or Buy Game: How to Game the System That’s Designed to Game You Back; Chapter 8. Seeing the Forest (And Your Tree): Envisioning Motivation and Performance in Work Design; Chapter 9. Satisfaction Architect: Service Design and Its Behavioral Implications; Chapter 10. Sharing the Load: Group Behavior and Insights into Simulating Real-World Dynamics; PART III: LESSONS IN SUPPLY CHAINS AND INTEGRATIVE/ENABLING TECHNOLOGY; Chapter 11. Booms, Busts, and Beer: Understanding the Dynamics of Supply Chains; Chapter 12. Kicking the Mean Habit: Joint Prepositioning in Debiasing Pull-to-Center Effects; Chapter 13. Sharing the Risk: Understanding Risk-Sharing Contracts from the Supplier’s Perspective; Chapter 14. A Chain of Hands: Pro-Social Integration in a Coffee Supply Chain Setting; Chapter 15. Supply Chain Negotiator: A Game of Gains, Losses, and Equity; Chapter 16. ERP Simulator: Examining Competitive Supply Chain Team Dynamics; Chapter 17. The Fresh Connection: Inter-Functional Integration in Supply Chain Management; Chapter 18. Wrapping it Up: Behavior and Decision Making Revealed in Business Simulation Games; Conclusion: Behavioral Operations in Practice and Future Work

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The Handbook of Behavioral Operations Management:Social and Psychological Dynamics in Production and Service Settings 行为生产管理手册 -生产和服务中的社会和心理动力学 政治经济学

The Handbook of Behavioral Operations Management:Social and Psychological Dynamics in Production and Service Settings

行为生产管理手册 -生产和服务中的社会和心理动力学
政治经济学