图书简介

Contents: Preface; a context setting discussion; Foreword; Introduction; A story of failure; Why think of failure?; Case study: the Titanic; Change the way your organization thinks about failure; Pre-accident investigation tool; Case study: aviation accidents; Workers don’t cause failure, workers trigger failure; Seven stitches, a broken finger, cardinal rules, and termination; managing the safety change; case study: nine senior managers; Thinking about where failure will happen; A new view for the old crew; Case study: how to win friends, and influence people; Starting the journey, the first steps; Things that matter; Conclusion; References; Suggested reading list; Index.

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