图书简介

Introduction; Restoring Trust: Problems and Prospects; Roderick M. Kramer and Todd L. Pittinsky; Part I: Understanding Why Trust is a Problem:Theoretical Frameworks and Conceptual Issues; Chapter 1; Moral Bases of Public Distrust: Politics, Partisanship, and Compromise; Ronnie Janoff-Bulman and Michael T. Parker; Chapter 2; My trust needs to be earned, or I don’t give it: Youth’s Mental Models of Trust; Margaret Rundle, Katie Davis, Jen Ryan, John M. Francis, and Howard Gardner; Chapter 3; I’ll Pay Attention When I’m Older: Generational Differences in Trust; Katie Davis, Jen Ryan, Carrie James, Margaret Rundle, and Howard Gardner; Chapter 4; Institutional Trust Failures: Insights and Lessons from the 9/11 Intelligence Failures; Roderick M. Kramer; Part II: Emerging Perspectives on Trust Repair; Chapter 5; The Art of the Apology: The Structure and Effectiveness of Apologies in Trust Repair; Roy J. Lewicki and Beth Polin; Chapter 6; Risky Trust: How Multi-Entity Teams Develop Trust in a High-Risk Endeavor; Amy Edmondson and Faaiza Rashid; Chapter 7; The Elasticity of Trust: How to Promote Trust in the Arab Middle East and the United States; Iris Bohnet, Benedikt Herrmann, Mohamad Al-Ississ, Andrea Robbett, Khalid Al-Yahya, and Richard Zeckhauser; Chapter 8; Building and Re-building Trust: Why Perspective-taking Matters; Michele Williams; Chapter 9; Restoring Institutional Trust after the Global Financial Crisis: A systemic approach; Nicole Gillespie, Robert Hurley, Graham Dietz, and Reinhard Bachmann; Chapter 10; Understanding Threats to Leader Trustworthiness: Why It’s Better to be called Incompetent than Immoral; Kimberly D. Elsbach and Steven C. Currall; Chapter 11; How Victim’s Motives Influence the Effect of Apologies: A Motivated Trust Repair Model; David De Cremer and Pieter Desmet; Chapter 12; Breaking the Vicious Cycle of Low Trust in Decision-Making Authorities: It’s What They Do and How They Do It; Joel Brockner, and Emily C. Bianchi

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