图书简介

Part I: Understanding Business Communication; 1 Nature and Scope of Communication; 1 Non-verbal Communication; 1 Cross-cultural communication (new chapter); 1 Technology-enabled Business Communication; Part II: Writing Business Messages and Documents; 1 Business writing; 1 Business Correspondence; 1 Instructions; 1 Business Reports and Proposals; 1 Career building and Resume writing (new chapter); Part III: Developing Oral Communication Skills for Business; 1 Effective Listening; 1 Business Presentations and Public Speaking; 1 Conversations; 1 Interviews; 1 Meetings and Conferences; 1 Group Discussions and Team Presentations; 1 Team Briefing; Part IV: Understanding Specific Communication Needs; 1 Communication across Functional Areas; 1 Corporate Communication; 1 Persuasive Strategies in Business Communication; 1 Ethics in Business Communication; 1 Business Communication Aids; Appendices; Transitional words and phrases; Action words; Interview questions; Common usage errors; Commonly misspelt words; British and American vocabulary; Index

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