图书简介
The consumer-facing industry is undergoing a transformation of manic proportions in every part of the value chain due to technology. In this context most senior executives who have built long careers in their organizations are left underinformed, cautious and overwhelmed with the change. This book breaks things down into relatable and readable chunks for corporate executives to gain the knowledge and confidence to benefit from this change. Ranging from marketing to commercial to supply chain to company finance - it covers a lot of ground but stays light-hearted through anecdotes, humor and case examples. Finally, for those that are so inclined, it offers up a prescriptive approach to craft a transformation agenda to extract real enterprise value. This book will help readers build confidence in approaching digital transformation for their businesses. A sense of direction, in terms of which areas to focus on and which areas to not worry about as they craft their transformation journey, and a recipe or a pathway to make change happen starting Day 1 all the way into success. The book has three main parts: Part 1 demystifies the startup world for the executives offering up an insider view on how and why unicorns exist and sometimes fail. It discusses the *technology trends and *consumer trends that will be relevant in the next decade. Part 2 describes in detail the digital transformation that is imminent in 6 different parts of a consumer-facing company - what the author calls the 6 digital frontiers: Advertising, Engagement, Commerce, Product development, Manufacturing and Corporate functions. Part 3 offers up a simplified 4-stage approach for companies to start from scratch and build valuable use cases, applying all the knowledge shared earlier in the book.
Why I wrote this book and why you should read it 3 CHAPTER 1 - Setting the Context 8 Let There Be Value Creation 8 The Technology That Powers It 27 The Key Consumer Trends of The Next Decade 47 Stepping Back Before Diving In 72 CHAPTER 2 - How Companies Reach Consumers 80 Future of out of home media 82 Future of TV advertising 89 A new kind of personal device 97 A new way of building Ad creatives 105 CHAPTER 3 - How Companies Engage with Consumers 114 Harnessing your consumer base 116 The future of loyalty programs 124 Providing additional value through digital products 132 Engaging through the intangibles 139 CHAPTER 4 - How Consumers Transact 149 The future of at home eCommerce 151 The future of on the go commerce 160 The future of Browse purchases 168 The future of consultation 176 CHAPTER 5 - How Companies Create Products and Brands 184 The future of consumer research 186 Future of personalization 194 Continued relevance of brands 202 The future localized franchise 210 CHAPTER 6 - How Companies Manufacture and Distribute Products 218 The factory of the future 220 Future logistics 228 Digitization of the route to market 236 The circular economy of the future 244 CHAPTER 7 - How Companies Work Together 252 The future of finance 255 The future of employment 265 The future of leadership 273 The future of government 281 CHAPTER 8 - Making the Transformation Happen 287 The 33 framework - 9 steps to build and execute a digital transformation 289 EPIC 1 - IMAGINE your digital future 292 EPIC 2 - BUILD your transformation unit 301 EPIC 3 - OPERATE the digital transformation 309 Epilogue 319
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