图书简介
Lean management can lead to operational excellence, but toward what end? This book examines the power of linking Lean government operations and purposeful public policy. When Lean process improvement principles and techniques entered the public sector after decades of proven effectiveness in private industry, it brought the same transformative potential. These programs can improve public services, boost employee morale, and free up previously underutilized capacity. It focuses on how the freed capacity can be applied to accomplish important societal objectives. The book has four parts:Part 1: The Foundation of Continuous Improvement (CI) -- The reader is introduced to the field of CI and to Lean principles and techniques as applied to public sector organizations. CI initiatives can improve services, boost employee morale, and free up previously underutilized capacity. This part includes an overview of best practices and strategies for overcoming common challenges.Part 2: Lean Public Policy -- Discussion of both purpose and function. Lean practitioners are systems thinkers. Viewing disparate processes as components of a whole, we seek to integrate functions across silos to maximize value, quality, and efficiency. It would be great if public programs could be designed for optimal functionality. If that were the case, then lean practitioners would simply apply the Plan-Do-Study-Act/Adjust (PDSA) cycle for ongoing improvement. In the real world, policy making tends to be ad-hoc and reactive. This part explores the impediments to Leaning existing programs and considers what lean public policy would look like. Government regulatory functions and health care policy are used as examples.Part 3: Operational Excellence -- This part begins to pull policy and administration together by introducing John M. Bernard’s concept of three levels of maturity in government.Part 4: Putting it together – What to do, how to do it, and who can get it d
Part I The Foundation of Continuous Improvement and Operational Maturity Chapter 1 Introduction to Lean and Continuous Improvement Chapter 2 The Three Stages of Maturity in State Government Chapter 3 The Kaizen Concept Chapter 4 Lean Management Chapter 5 Theory and Practice Part II Leaning Government Operations Chapter 6 Breaking Bad Bureaucracy Chapter 7 The Goldilocks Standard for Lean Regulation Chapter 8 Moving to Results-Based State Government Chapter 9 A Model for CI in State Government Part III Leaning Government Policy Chapter 10 The Three P’s: Politics, Policy Making, and Public Administrators Chapter 11 A Case Study of Unlean Public Policy: U.S. Health Care Chapter 12 Applying CI to Public Administration Chapter 13 Lean Policy Development Part IV A Lean Future State Chapter 14 The Journey to Lean Government Operations Chapter 15 Continuous Improvement for Thriving Communities Chapter 16 Diffusion of Lean Culture and Level Three Government Appendix A Deming’s 14 Points for Management Appendix B ASPA Code of Ethics Appendix C Applying the Lessons Appendix D Internal Training Programs Appendix E Annotated bibliography of CI literature on my bookshelf
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