图书简介

Contents Acknowledgments XI Preface XVII Introduction XIX Part I: A stronghold Chapter 1 Burnout matters 3 Burnout as a global phenomenon 3 You can count the costs 4 Nobody is immune to burnout 5 Burnout is an organizational problem 6 The casualties of burnout 7 Managing burnout requires leadership 9 Chapter 2 Why we work - in general and in organizations 11 Wake, work, sleep, and repeat 11 Division of labor and productivity 12 Everyone wants meaningful work 14 Organizations need motivated employees 15 Motivating the masses 17 Chapter 3 Your work environment and well-being 19 The surroundings tell the story 20 A focus on what is positive and effective 21 Key characteristics of the work environment 25 Job demands 25 Job resources 26 Organizational support 27 The dynamic work environment 27 Current realities 28 Span of control 37 Part II: A trench and the oasis Chapter 4 Burnout - the making of a concept 41 The three dimensions of burnout 41 What burnout is not 43 The causes and consequences of burnout 43 What every leader and manager needs to know 46 So, what next? 46 Chapter 5 Work engagement 47 A most desirable state 47 The causes and consequences of work engagement 49 An essential focus for organizations 51 From an individual focus to your team’s work engagement 51 So, what next? 53 Part III: Minding the gap Chapter 6 Shifting from burnout to engagement 57 The Organization-Job-Personal (OJP) framework 57 Three steps 60 Chapter 7 Step 1 - Assess 63 Bringing it all together 69 Chapter 8 Step 2 - Acknowledge 70 Ideating strategies 70 OJP potential strategies and solutions 75 Bringing it all together 77 Chapter 9 Step 3 - Act 78 Brick by brick, build a plan 78 Assess, acknowledge, act, and repeat 81 Keep the flame burning 84 Bringing it all together 84 Chapter 10 Self-audit, self-care, and self-compassion 85 Support tools 87 Afterword 91 Endnotes 93 Appendix I The Organization-Job-Personal (OJP) framework 101 Appendix II Work environment assessment 102 Appendix III Leader assessment analysis form 103 Appendix IV Acknowledge - guiding questions table 104 Appendix V OJP strategy chart 105 Appendix VI OJP potential strategies and solutions chart 106 Appendix VII Timeframe 124 Appendix VIII Fired Up! Action Plan 126 Appendix IX Self-care BINGO card 127 Appendix X Create-Your-Own BINGO card 128 Appendix XI Guiding questions for training and facilitation 129 Appendix XII Resources 131 List of figures 133 List of tables 135 Further reading 137 About the authors 151 Index 153

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