图书简介

Foreword ix Introduction: Problem Solving for the Challenges of the Twenty-First Century xiii Chapter 1 Learn the Bulletproof Problem Solving Approach 1 A straightforward seven-step process is the key to bulletproof problem solving. Chapter 2 Define the Problem 31 Take time upfront to fully understand the problem and its context. Chapter 3 Problem Disaggregation and Prioritization 49 Cleave the problem into manageable parts. Chapter 4 Build a Great Workplan and Team Processes 87 Drive your workplans from hypotheses to action for efficient problem solving. Chapter 5 Conduct Analyses 111 Start with summary statistics and heuristics to find simple answers to complex problems. Chapter 6 Big Guns of Analysis 135 Employ sophisticated tools of analysis with confidence when they are needed. Chapter 7 Synthesize Results and Tell a Great Story 179 Synthesize your analysis and turn it into a compelling narrative. Chapter 8 Problem Solving with Long Time Frames and High Uncertainty 195 Add tools to address issues of long time frames and uncertainty. Chapter 9 Wicked Problems 235 Unpick wicked problems to yield surprising insights. Chapter 10 Becoming a Great Problem Solver 253 The magic of the bulletproof process is now yours. Appendix: Blank Worksheets for You to Try 259 About the Authors 265 Acknowledgments 267 Index 271

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