图书简介

Tables, Figures, and Boxes \\ Preface \\ About the Authors \\ Part One: The Environment of Urban Management \\ Chapter 1: Managing American Cities in the Twenty-first Century \\ Introduction: American Cities Continue to Change and Evolve \\ How and Why American Cities Have Changed \\ How Cities Have Improved Their Management Capacity \\ The New Public Management Model: An Academic Response to REGO \\ Systems Analysis and Local Policymaking \\ Better Management Is Not Enough \\ The Plan of the Book \\ Suggested for Further Reading \\ Notes \\ Chapter 2: Cities and the System of Intergovernmental Relations \\ Federalism \\ Intergovernmental Relations \\ Summary \\ Suggested for Further Reading \\ Notes \\ Chapter 3: Urban Political Structure \\ The Reform Movement \\ Forms of City Government \\ Ballot Type \\ Electoral Systems \\ Home Rule and the Legal Status of the City \\ Summary \\ Suggested for Further Reading \\ Notes \\ Part Two: Managing Conflict and Delivering Goods and Services in the Modern City \\ Chapter 4: Urban Policymaking \\ The Nature of Urban Policy \\ Chief Executives \\ The City Council \\ Bureaucrats and Policy \\ Citizens’ Influences on City Government \\ Summary \\ Suggested for Further Reading \\ Notes \\ Chapter 5: Urban Planning and Development \\ The Nature of City Planning \\ Planning in a Political Environment \\ Planning Activities \\ Urban Economic Development \\ Organizing for and Managing Economic Development \\ The Politics of Urban Development \\ Summary \\ Suggested for Further Reading \\ Notes \\ Chapter 6: Decision Making and Analysis \\ Approaches to Decision Making \\ Decision-Making Tooks \\ Program Analysis and Other Systematic Approaches to Decision Making \\ Summary \\ Suggested for Further Reading \\ Notes \\ Chapter 7: Urban Service Delivery \\ Goals for Service Delivery \\ Measuring Efficiency and Effectiveness of Urban Services \\ Equity of Services: A Political Goal? \\ Responsiveness in Service Delivery \\ Alternative Service Delivery \\ Implementing and Evaluating Urban Programs \\ Citizen Surveys \\ Summary \\ Suggested for Further Reading \\ Notes \\ Part Three: Internal Management Processes \\ Chapter 8: The Management Process: Theory and Practice \\ Organizations as Open Systems \\ Leadership \\ Managing for Results (MFR): Managing by Objectives (MBO) and Lean Six Sigma (LSS) \\ Potential Problems with Management Techniques New to a City \\ Summary \\ Suggested for Further Reading \\ Notes \\ Chapter 9: Managing Human Resources \\ Organizing the Personnel Function \\ Human Resource Management Functions \\ Issues in Human Resource Management \\ Labor-Management Relations \\ Summary \\ Suggested for Further Reading \\ Notes \\ Chapter 10: Finance and Budget \\ Revenue Raising \\ Expenditures \\ Budgeting \\ Summary \\ Suggested for Further Reading \\ Notes \\ Part Four: The Urban Future \\ Chapter 11: Managing the Urban Future \\ Management and Leadership in an Age of Fiscal Crisis \\ Suggested for Further Reading \\ Notes \\ Part Four: The Urban Future \\ Chapter 11: Managing the Urban Future \\ Management and Leadership in an Age of Fiscal Crisis \\ Suggested for Further Reading \\ Notes \\ Index

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