Chapter 1: Bureaucracies as Policymaking Organizations \\ The Contours of Public Bureaucracy \\ Accountability and Performance in Public Bureaucracies \\ Accountability and Its Many Faces \\ The Push for Performance \\ Accountability and Performance: Theories and Applications \\ Chapter 2: Bureaucratic Reasoning \\ Bounded Rationality \\ Simplified Problem Solving \\ Evidence-Based Research \\ Implications for Policy Analysis \\ Motivation \\ Consequences of Bounded Rationality \\ Conclusion \\ Chapter 3: The Bureaucracy’s Bosses \\ Delegation, Adverse Selection, and Moral Hazard \\ Why Bureaucracy? \\ Managing Delegation \\ Principal-Agent Theory and the Bureaucracy’s Clients \\ Principals and Principles \\ Chapter 4: The Bureaucracy’s Clients \\ The Benefits, Costs, and Politics of Public Policy \\ The Rise and Fall of Iron Triangles \\ The Venues of Client Participation \\ Client Influence on Bureaucratic Policymaking \\ Clients and the Institutions of Government \\ Client Participation: Three Lessons and Beyond \\ Chapter 5: Bureaucratic Networks \\ Networks versus Hierarchies \\ Network Theory \\ The Tools Approach \\ Types of Bureaucratic Networks \\ Network Effectiveness \\ The Effectiveness of Policy Tools \\ Networks and Public Bureaucracy \\ Chapter 6: The Politics of Disaster Management \\ The Gulf of Mexico: Two Crises with Precedent \\ September 11, 2001: A Crisis without Precedent \\ Avian Influenza: A Crisis in the Making? \\ Evaluating Bureaucracy in Light of the Theories \\ Chapter 7: Why Are Some Bureaucracies Better Than Others? \\ Rating the Performance of Agencies \\ Explaining Variations in Performance \\ Alternative Ways of Gauging Agency Performance \\ Bureaucracy in the Twenty-First Century

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