This book is intended for readers interested in mediation, negotiation, and other methods of conflict resolution.. If mediation is a way of resolving conflicts of our time, then mediators have a responsibility: on a small scale, in resolving acute conflicts, and on a large scale, in shaping and establishing a new form of social dialogue. With its research results, this book helps to strengthen the relevant field of mediation through scientific findings and to derive recommendations for action for mediators from the results.This book is a translation of the original German 1st edition Mediatoren in der Hauptrolle – Mediation verstehen und aktiv steuern by Andrea Hartmann-Piraudeau, published by Springer Fachmedien Wiesbaden GmbH, part of Springer Nature in 2020. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors.The ContentsNegotiation as part of mediation - Psychological effects in mediation - Commitment - Empowerment - Emotions, anger and confidence - Criticism and the mediator’s own emotion The AuthorAndrea Hartmann-Piraudeau is the managing director of Consensus GmbH. She is a widely respected conflict mediator in companies and organizations and an expert in intercultural and international conflict resolution, dialogue processes and negotiations. She designs and conducts mediation trainings at the International Mediation Campus. Andrea Hartmann-Piraudeau studied communication sciences, sociology and linguistics and holds a master’s degree in mediation and a PhD in social sciences. Her research focuses on emotions and cultural differences in (highly escalated) conflicts.

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