图书简介
This book provides a framework to help managers go beyond simply fighting fires every day, offering the tools to address the underlying causes of recurring problems and deliver long-term solutions.
The most obvious part of any problem is the pain it causes. The desire to end the pain and find a solution ? any solution ? that will make it go away now is usually so great that it blinds managers to the underlying systemic cause of the problem. The result is that we ?solve? the problem today and then it comes back again tomorrow or next week, again and again.We are only addressing the symptoms but never understanding the cause ? like picking the flower heads off weeds but not digging them out at the roots.Schaveling and Bryan offer the insights and tools managers and leaders need to achieve a longer term and more effective approach by stepping back and analysing the system as a whole. And at the heart of any system are human beings ? notoriously short-term and pain-averse creatures who will behave in whatever way minimises pain today even at the expense of pain tomorrow. They show how to detect the behavior patterns that have become engrained in the organisation and which underlie complex situations so that root causes of problems can be identified. Once the system responsible for the problem is understood smarter decisions can be made to devise interventions that solve the core problem instead of wasting energy fighting the symptoms.
Chapter1 Making better decisions using Systems Thinking.- Chapter2燱hat is systems thinking.- Chapter3燭he evolutionary heritage.- Chapter4燝ood management.- Chapter5燗 systemic view of organisations.- Chapter 6營mpatient managers create chaos.- Chapter7燭he Value Creation Model.- Chapter8燭he value creation model in action.- Chapter9燱hat has been done when the work is done.- Chapter10燚riving forces that generate and sustain patterns.- Chapter11燭wo driving forces in depth: Mental models and Team learning.- Chapter12燣ooking under the surface of the lily pond.- 燙hapter13燩itfalls of short time horizon.- Chapter14燗daptive leadership.- Chapter15燬ystemic Pitfalls in Cooperation.
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