1: Definition and Nature of Crisis; 2: Public vs. Private Crisis; 3: Events that Precipitate a Crisis; 4: Twelve Characteristics and Indicators of a Crisis-Prone Person; 5: Types of Crises; 6: Burgess and Roberts’ Stress-Crisis-Trauma Continuum; 7: Psychophysiological Reactions to a Crisis; 8: Stress Symptomatology and the General Adaptation Syndrome; 9: Common Signs, Symptoms, and Psychological Responses to Crisis (Emotional, Cognitive, and Behavioral); 10: Roberts’ Seven Stage Crisis Intervention Model (R-SSCIM); 11: The Crisis Management Plan; 12: Dos and Don’ts for Crisis Hotline Workers; 13: Steps for Handling Difficult or Hostile Callers to a Hotline; 14: Suicide Risk Assessment Protocol and Warning Signs; 15: Crisis Intervention with Families; 16: Crisis Intervention with Substance Abusers; 17: Crisis Intervention with Accident Survivors; 18: Crisis Intervention with Violent Crime Victims; 19: Crisis Intervention with Abused Children; 20: Crisis Intervention with Battered Women; 21: Crisis Intervention with Sexual Assault Victims; 22: Crisis Intervention with Mental Illness: Determining Safety Needs; 23: Crisis Intervention after the Death of a Loved One; 24: Crisis Intervention with Children in the Aftermath of School Violence; 25: Crisis Intervention after Natural Disasters-Hurricanes, Earthquakes, Floods; 26: Crisis Intervention after Terrorist Bombings in Planes, Railroads, or Buildings; 27: Crisis Intervention after Bio-terrorism; 28: Crisis Intervention with Homicide Survivors; 29: The 10 Stages of Acute Traumatic Stress Management (ATSM); 30: Critical Incident Stress Debriefing Model; 31: Multi-Component Critical Incident Stress Management (CISM); 32: Signs and Symptoms of Clinician Stress and Burnout; 33: Stress Reduction and Coping Skills for Clinicians Working in Crisis and Disaster Relief Positions

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