图书简介
Written by prominent and internationally renowned scholars, Communicating Quality and Safety in Health Care engages healthcare trainees from across medicine, nursing and allied health services in a comprehensive and probing discussion of the communication demands that confront today’s healthcare teams.
Part I. Communication in Health Care, and its Role in Quality and Safety: 1. Introduction: communicating for quality and safety Rick Iedema, Donella Piper and Marie Manidis; 2. A brief history of communication in healthcare Rick Iedema, Donella Piper and Marie Manidis; Part II. Communicating Quality and Safety across Service and Clinical Domains: 3. Communicating with the patient in primary care settings Jill Thistlethwaite and George Ridgway; 4. Communicating across rural and metropolitan health care settings Donella Piper, Vicki Parker and Jane Gray; 5. Communicating in emergency care Marie Manidis; 6. Communicating in intensive care K. J. Farley, Gerard J. Fennessy and Daryl Jones; 7. Communicating about end-of-life care Aileen Collier; 8. Communicating in surgery Elizabeth Manias; 9. Communicating with people with cognitive impairment Sam Davis and Aileen Collier; 10. Therapeutic communication with people experiencing mental illness Jennifer Plumb; 11. Communicating in partnership with service users: what can we learn from child and family health? Nick Hopwood; Part III. General Health Communication Strategies: 12. Improving care by listening: care communication and shared decision-making Natalya Godbold and Kirsten McCaffery; 13. Intra- and interprofessional communication Jill Thistlethwaite, Marie Manidis and Cindy Gallois; 14. Communicating care: informed consent Katherine Carroll and Rick Iedema; 15. Communicating bad news: bad news for the patient Jill Thistlethwaite; 16. Communicating in an e-health environment Vicki Parker, Douglas Bellamy and Deidre Besuijen; 17. Communicating for quality and safety in Aboriginal healthcare George Hayden and Caris Jalla; 18. Communicating with culturally and linguistically diverse patients in cancer care Phyllis Butow; 19. Communicating empathy in the face of pain and suffering Catherine O’Grady and Aileen Collier; 20. Taking the heat in critical situations: being aware, assertive and heard Benn Lancman and Christine Jorm; Part IV. Regulation and Law: 21. Communicating about how the safety and quality of care are regulated Donella Piper, Luke Slawomirski and Rick Iedema; 22. Communicating bad news: when care goes wrong Rick Iedema, Kate Bower and Donella Piper; 23. The role of the law in communicating patient safety Donella Piper, Tina Cockburn, Bill Madden, Prue Vines, Janine McIlwraith and Ngaire Watson.
Trade Policy 买家须知
- 关于产品:
- ● 正版保障:本网站隶属于中国国际图书贸易集团公司,确保所有图书都是100%正版。
- ● 环保纸张:进口图书大多使用的都是环保轻型张,颜色偏黄,重量比较轻。
- ● 毛边版:即书翻页的地方,故意做成了参差不齐的样子,一般为精装版,更具收藏价值。
关于退换货:
- 由于预订产品的特殊性,采购订单正式发订后,买方不得无故取消全部或部分产品的订购。
- 由于进口图书的特殊性,发生以下情况的,请直接拒收货物,由快递返回:
- ● 外包装破损/发错货/少发货/图书外观破损/图书配件不全(例如:光盘等)
并请在工作日通过电话400-008-1110联系我们。
- 签收后,如发生以下情况,请在签收后的5个工作日内联系客服办理退换货:
- ● 缺页/错页/错印/脱线
关于发货时间:
- 一般情况下:
- ●【现货】 下单后48小时内由北京(库房)发出快递。
- ●【预订】【预售】下单后国外发货,到货时间预计5-8周左右,店铺默认中通快递,如需顺丰快递邮费到付。
- ● 需要开具发票的客户,发货时间可能在上述基础上再延后1-2个工作日(紧急发票需求,请联系010-68433105/3213);
- ● 如遇其他特殊原因,对发货时间有影响的,我们会第一时间在网站公告,敬请留意。
关于到货时间:
- 由于进口图书入境入库后,都是委托第三方快递发货,所以我们只能保证在规定时间内发出,但无法为您保证确切的到货时间。
- ● 主要城市一般2-4天
- ● 偏远地区一般4-7天
关于接听咨询电话的时间:
- 010-68433105/3213正常接听咨询电话的时间为:周一至周五上午8:30~下午5:00,周六、日及法定节假日休息,将无法接听来电,敬请谅解。
- 其它时间您也可以通过邮件联系我们:customer@readgo.cn,工作日会优先处理。
关于快递:
- ● 已付款订单:主要由中通、宅急送负责派送,订单进度查询请拨打010-68433105/3213。
本书暂无推荐
本书暂无推荐