图书简介
Managing skills is at the core of Human Resources Management. Based on previous literature and realized with researchers from Magellan, the Research Center in Management of iaeLyon, Skills Management examines how skills can be analyzed at the individual and collective levels, and investigates the focus on different types of skills - including technical, soft, learning, leadership and emotional skills. The book examines how skills management is applied in various contexts and for various populations, cultures and profiles, with examples ranging from middle managers having to develop organizational skills in a changing environment, to engineers having to develop soft skills beyond their technical skills; from police officers developing emotional skills, to the new skills that are needed when a hospital introduces a new approach to shared leadership. In the concluding chapter, this book also investigates how it is sometimes difficult to focus on skills development when organization needs are focused on flexibility.
Foreword ix Introduction xiii Part 1. Varieties of Skills 1 Chapter 1. Skills Development at the Heart of the Mentoring Relationship 3 Manel DARDOURI 1.1. Competence: a \"portmanteau\" word 4 1.1.1. Latest developments 4 1.1.2. Skills typology 12 1.1.3. Articulation of collective skills and individual skills 18 1.2. Mentoring, a practice of personal and professional development 20 1.2.1. A look at the evolution of mentoring 21 1.2.2. Functions of the practice of mentoring 26 1.2.3. Diversity of the practice of mentoring 28 1.3. Skills in the framework of mentoring 29 1.3.1. Mentors’ skills 29 1.3.2. Collective and individual skills of partnerships 31 1.4. Conclusion 36 1.5. References 38 Chapter 2. Which Human Skills Are Necessary for Engineers? 47 Alain ROGER 2.1. The engineering profession and its evolution 48 2.2. The analysis approach 51 2.3. Skills mobilized in their profession by engineers 51 2.4. The development and transmission of skills 56 2.5. Dimensions of human skills 59 2.6. References 63 Chapter 3. The Emotional Skills of Police Officers in the French Anti-crime Squad (BAC) 67 Helene MONIER 3.1. Police activity: emotions 68 3.1.1. First intervention on public roads: a psychosocial risk 68 3.1.2. Emotions at work 69 3.1.3. BAC police officers 71 3.2. The work of emotion: police officers’ emotional skills 73 3.2.1. From emotions to BAC police officers’ emotional skills 73 3.2.2. Developing one’s emotional skills: accumulating and capitalizing on experiences, drawing inspiration from seniors and preparing through training 79 3.2.3. The emotional effects of the work of BAC police officers 81 3.3. Conclusion 83 3.4. References 84 Part 2. The Development of Skills to Respond to New Strategic Directions 89 Chapter 4. The Skills of Middle Managers in a Strategic Context of Corporate Social Responsibility: the MEDIAPOST Case-Study 91 Sylvaine MERCURI CHAPUIS 4.1. CSR and competences, a definitional similarity 92 4.1.1. What do we mean by CSR? 92 4.1.2. Issues pertaining to CSR in terms of competencies 94 4.2. Strategic integration of CSR, human capital and middle managers 97 4.2.1. CSR through the lens of resources and strategic skills 97 4.2.2. The central role of middle managers 98 4.3. The competencies of middle managers in a strategic context of CSR: the MEDIAPOST case study 99 4.3.1. MEDIAPOST, HR and the drive towards CSR 99 4.3.2. Maintaining and exercising the competencies of middle managers 101 4.4. Conclusion 106 4.5. References 106 Chapter 5. Developing Employees’ Entrepreneurial Competencies: the Resultant Changes for SMEs 109 Lynda SAOUDI and Stephane FOLIARD 5.1. What do we mean by entrepreneurial skills in SMEs? 110 5.1.1. The theoretical tenets of entrepreneurial skills 111 5.1.2. Learning processes and entrepreneurial skills 112 5.2. How can entrepreneurial skills in SMEs be mobilized? 114 5.2.1. Complementarity and overlap between the entrepreneurial skills of employees and the manager, definitions and processes 114 5.2.2. Are SMBs ready for the era of entrepreneurial skills? 116 5.3. The managerial consequences of developing employees’ entrepreneurial skills in an SMB 117 5.3.1. The presence of an open director 118 5.3.2. A new culture asserts itself 119 5.3.3. Developing employees’ entrepreneurial intentions: desirability and feasibility 120 5.3.4. Organizational change 122 5.3.5. From HRM to ERM 123 5.4. Conclusion 126 5.5. References 127 Chapter 6. Hospitals: Facing New Shared Leadership Skills 131 Marc VALAX and Didier VINOT 6.1. Analysis of organizational tensions and management changes in hospitals. 133 6.1.1. A new legal context, following previous reforms 133 6.1.2. Classic approaches to leadership at the hospital 134 6.1.3. An evolution of leadership representation in line with structural changes 136 6.2. Towards a hospital open to shared and polymorphic skills 143 6.2.1. Towards new models: the doctor-manager, the nurse-coordinator, the patient keeping track: but where are the managers? 145 6.2.2. Forms of medical leadership illustrating multiform clinical management 146 6.2.3. Consequences in terms of skills management 147 6.3. Conclusion 150 6.4. References 151 Conclusion 157 List of Authors 179 Index 181
Trade Policy 买家须知
- 关于产品:
- ● 正版保障:本网站隶属于中国国际图书贸易集团公司,确保所有图书都是100%正版。
- ● 环保纸张:进口图书大多使用的都是环保轻型张,颜色偏黄,重量比较轻。
- ● 毛边版:即书翻页的地方,故意做成了参差不齐的样子,一般为精装版,更具收藏价值。
关于退换货:
- 由于预订产品的特殊性,采购订单正式发订后,买方不得无故取消全部或部分产品的订购。
- 由于进口图书的特殊性,发生以下情况的,请直接拒收货物,由快递返回:
- ● 外包装破损/发错货/少发货/图书外观破损/图书配件不全(例如:光盘等)
并请在工作日通过电话400-008-1110联系我们。
- 签收后,如发生以下情况,请在签收后的5个工作日内联系客服办理退换货:
- ● 缺页/错页/错印/脱线
关于发货时间:
- 一般情况下:
- ●【现货】 下单后48小时内由北京(库房)发出快递。
- ●【预订】【预售】下单后国外发货,到货时间预计5-8周左右,店铺默认中通快递,如需顺丰快递邮费到付。
- ● 需要开具发票的客户,发货时间可能在上述基础上再延后1-2个工作日(紧急发票需求,请联系010-68433105/3213);
- ● 如遇其他特殊原因,对发货时间有影响的,我们会第一时间在网站公告,敬请留意。
关于到货时间:
- 由于进口图书入境入库后,都是委托第三方快递发货,所以我们只能保证在规定时间内发出,但无法为您保证确切的到货时间。
- ● 主要城市一般2-4天
- ● 偏远地区一般4-7天
关于接听咨询电话的时间:
- 010-68433105/3213正常接听咨询电话的时间为:周一至周五上午8:30~下午5:00,周六、日及法定节假日休息,将无法接听来电,敬请谅解。
- 其它时间您也可以通过邮件联系我们:customer@readgo.cn,工作日会优先处理。
关于快递:
- ● 已付款订单:主要由中通、宅急送负责派送,订单进度查询请拨打010-68433105/3213。
本书暂无推荐
本书暂无推荐