The Retail and Food Services sectors play an important role in Singapore. They add to the vibrancy of the economy and contribute to the social well-being of Singaporeans. At the same time, they are often highlighted and scrutinised for their low productivity performance and high reliance on manpower. There is to date a lack of local literature that addresses the issues faced by the two sectors at the enterprise and worker levels. This timely book includes major topics in services productivity in the Singapore context, with emphasis on Retail and Food Services. Topics covered include the key productivity levers of the services sectors: adoption of technology (such as self-service technology), manpower management, operations and processes, and customer loyalty. These areas are explored through literature reviews and in-depth interviews with companies and consumers. The chapters also include recommendations for policy makers and industry stakeholders. Written in a simple and accessible manner, this book will serve as an insightful guide to policy-makers, industry practitioners and enterprises and those who are keen to learn from the Singapore experience. Key Features: ○ Use of the 8M Framework and how each factor affects the firm’s productivity ○ Addresses contemporary issues faced by the Retail and Food sectors ○ Includes examples of home-grown brands, which will motivate local companies

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