Managing Information Services:A Sustainable Approach

图书简介

This third edition of Jo Bryson’s highly regarded Managing Information Services has been thoroughly revised with an emphasis on managing for a sustainable future. Libraries and information services face uncertain times and this new edition tackles the challenges of planning and managing change, future-proofing for tomorrow, and leading the transformation to a sustainable future. The text also addresses the integration of information services including librarianship, records management and ICT. Essential reading for information students, this text also serves as a comprehensive and detailed reference on the key management topics for information service managers.

Contents: Preface; Part I Management Influences in a Changing Landscape: Managing in an uncertain world; Strategic influences. Part II Strategy and Planning: Strategic planning: positioning for a sustainable future; Attracting and retaining talented people in challenging times; Ensuring value for money and enabling a cost-sustainable future; Knowledge and information management – a key to survival; Strategic technology and asset management – a smarter approach. Part III Leadership and Innovation: Leadership; Utilizing a values-driven culture for sustainability; Innovation and creativity; Engaging change in positioning for the future; Group dynamics and team building; Effective negotiation and conflict management; Managing the political arena; Policy making; Personal communication and networking; Managing yourself and others in challenging times. Part IV Governance and Social Responsibility: Ensuring good corporate governance; Using authority and influence; Encouraging transparency; Managing for sustainability; Managing risk; Sustaining trust and continued operations; Evaluating benefits and performance. Part V Customer and Market Focus: Competitive strategies; Corporate image and communications; Ensuring service quality. Part VI Success and Sustainability: Bringing it all together. Index.

Trade Policy 买家须知

关于产品：
● 正版保障：本网站隶属于中国国际图书贸易集团公司，确保所有图书都是100%正版。
● 环保纸张：进口图书大多使用的都是环保轻型张，颜色偏黄，重量比较轻。
● 毛边版：即书翻页的地方，故意做成了参差不齐的样子，一般为精装版，更具收藏价值。
关于退换货：
由于预订产品的特殊性，采购订单正式发订后，买方不得无故取消全部或部分产品的订购。
由于进口图书的特殊性，发生以下情况的，请直接拒收货物，由快递返回：
● 外包装破损/发错货/少发货/图书外观破损/图书配件不全（例如：光盘等）
并请在工作日通过电话400-008-1110联系我们。
签收后，如发生以下情况，请在签收后的5个工作日内联系客服办理退换货：
● 缺页/错页/错印/脱线
关于发货时间：
一般情况下：
●【现货】下单后48小时内由北京（库房）发出快递。
●【预订】【预售】下单后国外发货，到货时间预计5-8周左右，店铺默认中通快递，如需顺丰快递邮费到付。
● 需要开具发票的客户，发货时间可能在上述基础上再延后1-2个工作日（紧急发票需求，请联系010-68433105/3213）；
● 如遇其他特殊原因，对发货时间有影响的，我们会第一时间在网站公告，敬请留意。
关于到货时间：
由于进口图书入境入库后，都是委托第三方快递发货，所以我们只能保证在规定时间内发出，但无法为您保证确切的到货时间。
● 主要城市一般2-4天
● 偏远地区一般4-7天
关于接听咨询电话的时间：
010-68433105/3213正常接听咨询电话的时间为：周一至周五上午8：30～下午5：00，周六、日及法定节假日休息，将无法接听来电，敬请谅解。
其它时间您也可以通过邮件联系我们：customer@readgo.cn,工作日会优先处理。
关于快递：
● 已付款订单：主要由中通、宅急送负责派送，订单进度查询请拨打010-68433105/3213。

Managing Information Services:A Sustainable Approach 管理信息服务：可持续方法 第3版 图书馆学

Managing Information Services:A Sustainable Approach

管理信息服务：可持续方法第3版
图书馆学