图书简介
This Handbook gives a comprehensive overview of conflict resolution. Leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy.
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Harvard Library
Yale University Library
Princeton University Library
Part 1: The Changing Context of Conflict Management; 1 John Budd and Alexander J. S. Colvin: The Assumptions and Goals of Conflict Management in Organizations; 2 John Godard: Conflict in Capitalism; 3 Cynthia Estlund: The Development of Employment Rights and the Management of Workplace Conflict; 4 Doug Mahony and Brian Klaas: HRM and Conflict Management; Part 2 Approaches to Conflict Management; 5 David Lewin: Collective Bargaining and Grievance Procedures; 6 William Brown: Third-Party Processes in Employment Disputes; 7 Joel Cutcher-Gershenfeld: Interest-Based Bargaining; 8 Alexander J.S. Colvin: Grievance Procedures in Non-Union Firms; 9 Paul L. Latreille and Richard Saundry: Workplace Mediation; 10 Mary Rowe and Howard Gadlin: The Organizational Ombudsman; 11 John Purcell: Line Managers and Workplace Conflict; 12 William K. Roche and Paul Teague: Conflict Management Systems; Part 3 Exemplars and Innovators; 13 Lisa Blomgren Bingham: Mediation in the US Postal Service; 14 Tom Kochan and Adrienne Eaton: Interest-Based Bargaining at Kaiser Permanente; 15 Ian McAndrew: Med-Arb in the New Zealand Police; 16 Peter Urwin and Paul Latreille: Judicial Mediation in UK Employment Tribunals; Part 4 International Developments; 17 Martin Behrens: Conflict Resolution in Germany; 18 John Benson: Conflict Resolution in Japan; 19 David Lipsky, Ariel C. Avgar, and J. Ryan Lamare: Conflict Resolution in the United States; 20 Bernadine Van Gramberg, Greg Bamber, Julian Teicher, Brian Cooper: Conflict Resolution in Australia; 21 Erling Rasmussen and Gaye Greenwood: Conflict Resolution in New Zealand; 22 Richard Saundry and Gill Dix: Conflict Resolution in the United Kingdom; 23 Mingwei Liu: Conflict Resolution in China
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