图书简介
Management of Service Industries in Japan showcases the performance of non-manufacturing industries or service industries in contemporary Japan, specifically on how their performances have improved. The book covers three fields: Part 1: Advanced Service Management in the Service industries (management of convenience store chain Seven-Eleven in Japan, the hotel industry, the sales finance business and auto sales business of Toyota, as well as the application of Toyota production system to life insurance company); Part 2: Advanced Service Management in the Public and Non-Profit Organizations (performance evaluation of local governments in Japan, BSC (balance scorecard) in local government hospitals in Japan, and cost and pricing policy of a telecommunications company); Part 3: General Concepts and Techniques Applied to the Service Management (Japanese-like “hospitality” in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry).
Key Features:
All papers are written based on concrete case studies, applicable to businesses in general
Unique treatment of topics such as on the world’s No. 1 know-how of the convenience store chain of Seven-Eleven, sales finance and auto sales business of Toyota Motors, and application of Toyota production system to service companies
馆藏图书馆
Harvard Library
Advanced Service Management in the Service Industries: Management of Convenience Store Chain of Seven-Eleven Japan; Hotel Industry; Sales Finance Business and Auto Sales Business of Toyota; Application of TPS to Life Insurance Company; Advanced Service Management in the Public and Non-Profit Organizations: Performance Evaluation of Local Governments in Japan; BSC in Local Government Hospitals in Japan; Cost & Pricing Policy of Telecommunication Company; General Concepts and Techniques Applied to the Service Management: Japanese-like “Hospitality” in Retail Industry; Service Level Agreement (SLA) in IT and Shared Service Companies; ICT (Information & Communication Technology) Applied to BPN (Business Process Network) of Service Industry.
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