图书简介

Introduction. Part 1 Think First!: Introduction to Part 1; Setting clear objectives; Assessing the potential for internal performance improvement; The implications for user business units; Managing the constituency; Risks and their management. Part 2 Preparation - The Key to a Good Job: Introduction to Part 2; The procurement process; Project planning and resources; Agreement packaging; Defining the service requirement; Human resources; Assets; Charging formulae; The contract; Models for evaluating proposals; Model for evaluating relationships; The Statement of Service Requirement. Part 3 Procuring the Agreement and Managing its Implementation: Introduction to Part 3; Making a market; Negotiation approach and checklist; Contract management process overview; Implementation management. Part 4 The Suppliers’ Perspective - Three Case Studies: Introduction to Part 4. Appendices: Illustrative project plan; Sample reference questionnaire; Contract management process overview; Illustrative implementation plan; Index.

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