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Contents: About the editors; About the contributors. Part One The Nature of Outsourcing and Its Present State: The outsourcing decision: A strategic framework; Research on outsourcing: Theoretical perspectives and empirical evidence; Outsourcing: Drivers and future developments; The evolution of outsourcing; Global IT sourcing: Analysis, developments and best practice considerations. Part Two The Impact of Outsourcing on Organizational Structures: Global technology transfer: Personal experience from GM and the private sector; The relationship between corporate competitiveness strategy, innovation, increased efficiency, productivity growth and outsourcing; Outsourcing: The employee perspective; Outsourcing for a competitive advantage: The human resource dimensions. Part Three The Long-term Effects of Outsourcing as an Organization-Driven Process: Outsourcing activities in the world economy; SMEs’ ability to go global: The relevance of aggregation and critical e-applications in outsourcing; The economic rationale and labour market effects of outsourcing: A survey; Transforming organizations: An analysis of outsourcing and its effects on trade unions; The materiality of outsourcing. Part Four Outsourcing - Legal Issues, Control and Relationships: Legal aspects of outsourcing: An overall perspective; Risk mitigation and outsourcing: Alternative models for managing supply risk; Use of service credits to mediate performance in an outsourcing agreement: Service level agreements and limitations of liability; Critical requirements for building and sustaining a successful outsourcing relationship; Outsourcing: Ethical supply chain issues. Part Five The Practical Side of Outsourcing - The Case Study Approach: Clean skin at the Kinleith Mill; Key questions to ask when contracting out government services: An application to orderly services; Offshoring and the SME. Index.

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