Service Leadership:The Quest for Competitive Advantage

商业经济学

售   价:
977.00
发货周期:预计5-7周发货
作      者
出  版 社
出版时间
2005年12月13日
装      帧
平装
ISBN
9781412913751
复制
页      码
336
开      本
25.1 x 21.6 x 1.8 cm
语      种
英文
综合评分
暂无评分
我 要 买
- +
库存 30 本
  • 图书详情
  • 目次
  • 买家须知
  • 书评(0)
  • 权威书评(0)
图书简介
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies-not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for
本书暂无推荐
本书暂无推荐
看了又看
  • 上一个
  • 下一个