图书简介

Active Listening \\ Advocacy \\ An anti-discriminatory approach \\ An anti-oppressive approach \\ Appreciative enquiry \\ Assertiveness \\ Assessment \\ Breaking bad news \\ Building resilience \\ Case recording \\ Chairing meetings \\ Challenging skills \\ Chronologies \\ Collaboration: working with Experts by Experience \\ Communicating with Children \\ Communicating with People with LD \\ Conflict management and resolution \\ Containing anxiety \\ Counselling skills \\ Court skills \\ Critical incident analysis \\ Critical thinking and analysis \\ Cross cultural practice \\ Dealing with hostility and aggression \\ Dealing with resistance \\ Eco mapping \\ Email communication \\ Emotional intelligence \\ Empathy \\ Empowerment and enabling \\ Endings \\ Ethical practice \\ Evidence-informed practice \\ F, G \\ Genograms \\ Giving and receiving feedback \\ Grief and loss \\ Group work \\ Home visits \\ Interpreters \\ Interprofessional practice \\ Interviewing \\ J, K, L \\ Life story work \\ Managing stress \\ Managing supervision \\ Mediation \\ Motivational interviewing \\ Non-verbal communication \\ Observational skills \\ Person-centred communication \\ Person-centred planning \\ Presentation skills \\ Professional challenge \\ Professional development \\ Professional judgement and decision-making \\ Professional values and ethics \\ Questioning \\ Radical social work \\ Rapport building \\ Reflective practice \\ Reflective writing \\ Report writing \\ Respecting confidentiality \\ Restorative practice \\ Risk assessment \\ Root Cause Analysis \\ Safeguarding \\ Setting and maintaining professional boundaries \\ Solution-focused techniques \\ Systemic practice techniques \\ Task-centred work \\ Telephone skills \\ Time management \\ Use of self and reflexivity \\ Using humour \\ Valuing difference \\ Working with protected characteristics \\ X, Y, Z

Trade Policy 买家须知