Introduction Chapter 1: Operational Excellence Overview Competive operations Enhancing operational capability Linking strategy to execution Metrics Benchmarking Summary Chapter 2: Organizational Change Overview What is organizational change? Managing change Building teams Deploying Lean Deploying Six Sigma Deploying Design Excellence Deploying Information Technology (IT) Excellence Deploying Customer Excellence Summary Chapter 3: Customer Experience Overview Surveys Marketing translation Kano needs and value Quality Function Deployment Customer Experience Mapping Summary Chapter 4: Design Excellence Overview Design objectives Concurrent Engineering Design for Manufacturing Concept phase Prototype phase Pilot Launch Risk Assessment Design for Six-Sigma Design standards for Mass customization What is Design Thinking? Summary Chapter 5: Process Excellence Overview Modeling processes Scheduling algorithms Working environment Summary Chapter 6: Lean Overview Mapping value Balancing flow Operational efficiency Scheduling Other Lean tools Summary Chapter 7: Productivity Measurement Overview Calculating productivity Identifying projects Summary Chapter 8 Information Technology Ecosystems Overview Robotic Process Automation Agile Project Management Metrics Summary Chapter 9: Six Sigma Overview Deploying Six Sigma Define Phase Measure Phase Analyze Phase Advanced methods Improve Phase 2k Experimental Designs Fractional Factorial Designs Response Surface Designs Control Phase Summary Chapter 10 Big Data Overview Big Data Metadata Information Quality Governance Data Quality Improvement Data Security Summary Chapter 11: Operational Assessments Overview Preparing for an assessment Conducting the assessment Closing the assessment Summary Chapter 12 Virtual Teams Overview Virtual teams Project management Summary Chapter 13: Supply Chain Integration Overview Capacity Forecasting Inventory Inventory models Cycle counting Excess and obsolete inventory Sales and Operations Planning Global supply chain issues Outsourcing and insourcing Summary Chapter 14: Sustaining Strategies Overview Global standards Metric dashboards Summary Conclusion Glossary Index
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