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Contents: Preface, Erik Hollnagel; Resilience and restlessness, Ron Westrum; Resilience engineering: the birth of a notion, Christopher P. Nemeth; The need for ’translators’ and for new models of safety, Jean-Christophe Le Coze and Michèle Dupré; Measures of resilient performance, David Mendonca; Unexampled events, resilience, and PRA, Steve Epstein; Safety management – looking back or looking forward, Erik Hollnagel; When resilience does not work, Akinori Komatsubara; Rules management as source for loose coupling in high-risk systems, Gudela Grote; Work practices and prescriptions: a key issue for organizational resilience, Dimitris Nathanael and Nicholas Marmaras; Crew resilience and simulator training in aviation, Sidney Dekker, Nicholas Dahlström, Roel van Winsen and James M. Nyce; Underlying concepts in robustness and resilience and their use in designing socio-technical systems, Bernard Pavard, Julie Dugdale, Nargès Bellamine-Ben Saoud, Sandrine Darcy and Pascal Salembier; Stress-strain plots as a basis for assessing system resilience, David D. Woods and John Wreathall; Designing resilient critical infrastructure systems using risk and vulnerability analysis, Kurt E. Petersen and Henrik Johanssen; Towards a resilient approach of safety assessment: experiences based on the design of the future air traffic management system, Oliver Sträter; Resilience in the emergency department, Robert L. Wears, Shawna J. Perry, Shilo Anders and David D. Woods; The Beatson event – a resilience engineering perspective, John Wreathall; What went wrong at the Beatson Oncology Centre?, Richard I. Cook, Christopher P. Nemeth and Sidney Dekker; Resilience, safety and testing, Steve Epstein; Detecting an erroneous plan: does a system allow for effective cross-checking?, Matthieu Branlat, Shilo Anders, David D. Woods and Emily S. Patterson; Investigations as an impediment to learning, Eric Hollnagel; Analysis of the Beatson event, Pierre Le Bot; Appendix; Bibliography; Indexes.

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