The Business of Managing Emotions:A Three-Dimensional Approach

图书简介

We work to create value in terms of sustenance or satisfaction. During this journey of creating value, we feel. Regardless of whether we are allowed to demonstrate it in public or whether we admit it to ourselves or not, whatever occurs at the workplace generates emotional moods. The expression of these emotions at work greatly depends on the social and cultural norms of various countries, regions, industries and the personal preference of people themselves. But the truth is, these emotions exist! The Navrasas comprise four negative emotional moods (rasas) that could hold back work performance, four positive ones that could spur productivity and a ninth one, which is the aim of this journey—the ability to sift the personal from the professional. The Business of Managing Emotions: A Three-Dimensional Approach offers practical solutions to leverage emotions at work through a three-dimensional emotional management (3-DEM) framework—an amalgamation of the performing arts, the medical science and the evolving social science of management.

Preface \\ Acknowledgements \\ Three-dimensional Emotion Management (3-DEM) Framework \\ The Triangle of Emotion Management \\ What Is the Outcome You Want to Achieve? \\ Survey Results and Analysis \\ Love \\ The Manifestation of Love and Beauty \\ Analysing Love at the Workplace \\ The Solution Matrix—3-DEM Applied to Love \\ Fear \\ Depicting ‘Fear’ in the Arts \\ The Science Behind Fear \\ Background \\ The Stakeholders \\ Situation Diagnosis \\ The Solution Matrix \\ Tools/Tips/Worksheets \\ Question Quotient \\ Courage \\ The Manifestation of Courage at the Workplace \\ Analysing Courage at the Workplace \\ Anger \\ Background/Overview \\ Depicting Anger in the Arts \\ The Science Behind Anger \\ The Solution Matrix \\ Tools/Tips/Worksheets \\ Let’s Play \\ Question Quotient \\ Laughter \\ Background/Overview \\ The Solution Matrix \\ Benefits of Humour at Work \\ Introducing Humour at the Workplace \\ Disgust \\ The Manifestation of Disgust \\ The Solution Matrix—3-DEM Applied to Disgust \\ Management Science and Disgust \\ Wonder \\ Wonder in the Arts \\ Wonder Explained in Science \\ Why Has This Curiosity Diminished? \\ How Hungry Are You with Curiosity? \\ The Solution Matrix \\ Tools/Tips/Worksheets \\ Question Quotient \\ Sorrow \\ Sorrow in the Arts \\ Sorrow Explained by Science \\ The Solution Matrix \\ Managing Sad Emotions \\ Question Quotient \\ Peace \\ The Manifestation of Peace at the Workplace \\ The Solution Matrix—3-DEM Applied to Peace \\ Conclusion: The Journey Towards the Anti-fragile

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The Business of Managing Emotions:A Three-Dimensional Approach 管理情绪的方法: 三维方法 政治经济学

The Business of Managing Emotions:A Three-Dimensional Approach

管理情绪的方法: 三维方法
政治经济学