图书简介

Introduction; Part 1 Analysing Training Needs: Why Analyse Training Needs?; Starting your analysis; Using the instruments; Type of information gathered; Analysing results; How to identify training needs; Training strategies; Training plans; Summary; Table pro-formas. Part 2 The Instruments: I - Developing the organization; Focus on perceptions; Measures of success; Organization profile; Defining excellence; Customer satisfaction; II - Organization climate; Communications; Work fulfilment ; What drives this organization?; Evidence of quality; Is this a learning organization?; III - Managing resources; Personal assessment; Management match; Managing time; Managing people; Managing expenditure; How others see me; How do I see my managers?; IV - Job skills; Analysing jobs; Training needs survey; Task competences; Working with others; Skills audit.

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