Building a Lean Service Enterprise:Reflections of a Lean Management Practitioner

建立精益服务企业:精益管理从业者的反思

政治经济学

售   价:
438.00
发货周期:预计5-7周发货
作      者
出  版 社
出版时间
2016年12月01日
装      帧
精装
ISBN
9781498779593
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页      码
288
开      本
6-1/8x9-1/4
语      种
英文
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图书简介
This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author’s first-hand experience in Lean implementation.
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