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Introduction Talking About Troubles; an Introduction. Paul Drew, John Heritage, Gene Lerner & Anita Pomerantz; Chapter 1 On the Sequential Organization of Troubles-Talk in Ordinary Conversation.; Chapter 2 On ’Trouble-Premonitory’ Response to Inquiry.; Chapter 3 The Rejection of Advice: Managing the Problematic Convergence of a ’Troubles-Telling’ and a ’Service Encounter’.; Chapter 4 On The Interactional Unpackaging of a `gloss’.; Chapter 5 On the Organization of Laughter in Talk About Troubles.; Chapter 6 On Stepwise Transition From Talk About a Trouble to Inappropriately Next-Positioned Matters.

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