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1. Navigating the New Complexity...................................................1 1.1 Dividing Things Up Is No Longer the Answer..................................2 1.2 Useful Lessons from Science: From Parts to Whole...........................3 1.3 The Organization: A Whole That Is Much More Than the Sum of Its Parts...................................................................................4 1.4 New Leadership...................................................................................5 1.5 What Is a Leader?................................................................................6 1.6 Leadership and Knowledge................................................................6 1.7 Leadership and Selflessness................................................................7 1.8 Quality, Involvement, Flow.................................................................8 1.9 Leadership Thinking: Framing the Change as a Conflict..................9 2. Why Are We Stuck? The Inherent Conflict of Organizations.....11 2.1 What?s Wrong with a Hierarchy?.......................................................12 2.2 The Silo Sickness...............................................................................12 2.3 The Inherent Conflict in Any Organization.....................................14 2.4 Finding a Solution to the Hierarchy Conflict....................................17 2.5 A New Kind of Organization: Coordination Instead of Functional Reporting.........................................................................19 2.6 The Challenge of the Solution to the Hierarchy Conflict................20 3. Where Does the Knowledge to Move Forward Come From? The Giant Contributions of Dr. Deming and Dr. Goldratt..........23 3.1 Quality and Involvement through Deming......................................25 3.2 Flow and the Theory of Constraints.................................................27 4. What Is an Organization? The Fundamental Constituents.........31 4.1 A Closer Look at the Four Essential Constituents of an Organization.................................................................................32 4.2 New Awareness about Interactions..................................................34 4.3 Stakeholders and Corporate Social Responsibility...........................35 4.4 A New Organizational Design..........................................................35 5. How Can We Blend the Deming and Goldratt Principles in a Practical Way?......................................................................37 5.1 How a Deming and Goldratt Methodology Emerged......................38 5.2 Understanding the Organization as a System: Flowcharting the Processes.....................................................................................43 5.3 Variation and Its Importance for Managing Organizations as Systems..............................................................................................45 5.4 Variation and Complexity.................................................................45 5.5 Prediction versus Forecast.................................................................47 5.6 Adding the Constraint to the Organization Viewed as a System.......48 5.7 The Need for a Constraint................................................................49 5.8 Protecting the Constraint: The ?Buffer?............................................54 5.9 Managing Variation and Constraint(s)..............................................55 5.10 The New Organization: Rolling Out the Solution of the ?Choked? System.........................................................................57 6. Why Projects Can Become the Backbone of the New Organization.................................................................61 6.1 How People Come to Work Together: Process and Project............61 6.2 Systemic Project Management...........................................................62 6.3 The Critical Chain Approach to Project Management......................63 6.4 What Does a Systemic Project Manager Do?....................................64 6.5 Quality, Involvement, and Flow through Project Management.......65 6.6 The Constraint and Project Management.........................................68 6.7 What Does This Mean for a Leader? Toward the Organizational Design of a Network of Projects.............................70 6.8 A New Organizational Design Calls for a New Leadership.............71 7. Making the Change Operational: The Network of Projects.......73 7.1 What Is a Network and How Do Networks Behave?.......................74 7.2 Complex Networks and Real Organizations....................................75 7.3 Connecting ?Organizations as Complex Networks? with the Decalogue Methodology.............................................................76 7.4 Networks, Organizations, and Variation...........................................78 7.5 Optimizing Resources through the Organization as a Network of Projects..........................................................................................79 7.6 A New Kind of Hierarchy.................................................................81 7.7 The Cognitive Challenge...................................................................82 7.8 Career Paths and the Systemic Organization...................................83 7.9 Achieving So Much More..................................................................84 8. Ten Steps for Designing, Measuring, Managing, and Improving the System..........................................................85 8.1 Scope and Purpose of the Decalogue Methodology.......................85 8.2 Optimizing the System......................................................................86 8.3 What to Change, What to Change to, and How to Make the Change Happen..........................................................................87 8.4 The Decalogue in Three Fundamental Phases................................88 8.5 The 10 Steps of the Decalogue.........................................................90 9. Why Do We Get Stuck on the Path of Transformation? The Inherent Conflict of Change................................................99 9.1 Change and Consciousness...............................................................99 9.2 The Constancy of Change...............................................................100 9.3 Looking at the Conflict Cloud of Change....................................... 101 9.4 Change and Leadership...................................................................103 9.5 Core Conflicts..................................................................................104 9.6 Levels of Resistance to Change.......................................................105 10. The New Intelligence: Intelligent Emotions and How to Foster a New Systemic Intelligence..........................................109 10.1 Systemic Thinking to Inform Decisions and Minimize Risk.......109 10.2 The Cognitive Constraint: Relearning to Think........................... 110 10.3 The Cognitive Shift....................................................................... 111 10.4 The Tools We All Need................................................................. 112 10.5 Shifting Beyond the Hierarchical Mindset................................... 114 10.6 The Pattern for Change with the Thinking Process Tools.......... 114 10.7 Building the Core Conflict Cloud................................................. 115 10.8 Finding the Breakthrough Solution with ?Injections?..................120 10.9 The Future Reality Tree................................................................121 10.10 A Real-life Example from Core Conflict to Future Reality Tree...... 121 10.11 Creating the Continuum from Systemic Strategy to Action.........130 10.12 Gathering and Deploying Knowledge to Reach the Goal........... 131 10.13 How to Cause the Change?Obstacles Along the Road to Change..............................................................................................132 10.14 Making the Change Happen with the Transition Tree................133 10.15 To Summarize: The Cycle of the Thinking Process Tools in the Decalogue...........................................................................135 10.16 Understanding, Knowledge, and Science in a Conscious Organization..................................................................................136 11. New Intelligence?New Leadership?New Economics.............139 11.1 Role of the Leader...........................................................................139 11.2 New Leadership Methods and Tools.............................................. 141 11.3 Leading with Critical Chain............................................................. 142 11.4 Leading with the Thinking Process Tools and Intelligent Emotions.......................................................................................... 142 11.5 A New Economics........................................................................... 145 11.6 Flawed Economic Models............................................................... 147 11.7 A New Outlook on Value and Wealth............................................ 147 12. Essential Knowledge for Leaders and Managers (So They Can Manage Systemically Without Being Experts in Everything)..........151 12.1 Where Can We Learn the Right Stuff?............................................ 151 12.1.1 The Problem with Business Schools Today......................... 152 12.1.2 The Business School Conflict............................................... 154 12.1.3 A New Systemic Learning Pattern for Complexity.............. 155 12.1.4 Mindset, Values, and Ethics.................................................. 156 12.1.5 A Word About Experience................................................... 157 12.2 Where Do We Start? A Systems View............................................. 158 12.2.1 Being Process Oriented........................................................ 158 12.2.2 Mapping the System with Flowcharts..................................160 12.2.3 Getting Started...................................................................... 162 12.2.4 Setting the Goal of the System.............................................166 12.3 The Two Major Keys to Management: Variation and Constraint.......167 12.3.1 Variation and Management Decisions.................................. 167 12.3.2 Understanding Variation.......................................................169 12.3.3 Variation and Processes........................................................ 170 12.3.4 Working with Variation......................................................... 171 12.3.5 Gathering Data...................................................................... 171 12.3.6 How to Make a Process Behavior Chart.............................. 175 12.3.7 Prediction and Forecast........................................................ 176 12.3.8 Stability and Quality............................................................. 176 12.3.9 Specification Limits and Behavior Limits.............................177 12.3.10 Variation and the Fallacies of Budgets and Performance Assessment....................................................181 12.4 Synchronous Management: Choosing and Managing the Constraint..................................................................................182 12.4.1 The Systemic Model and Performance.................................183 12.4.2 Unbalancing a System around the Constraint.....................184 12.4.3 Protecting and Controlling the System: Buffer Management..........................................................................185 12.4.4 Subordinating to the Constraint: Buffers and Variation......186 12.4.5 Using Control Charts to Size the Buffer...............................189 12.4.6 The Buffer and Performance Indicators...............................190 12.5 Improving Flow Company-wide.....................................................190 12.5.1 Improving Flow through Systemic Project Management (Critical Chain)................................................ 193 12.5.2 Why Projects Fail.................................................................. 194 12.5.3 The Problem of Milestones and Multitasking...................... 195 12.5.4 Interdependencies and Variation..........................................196 12.5.5 Measuring the Progress of the Project................................. 197 12.5.6 The Decalogue Approach: A Project is a System................198 12.6 Measuring Our Progress Toward the Goal the TOC Way.............202 12.6.1 Constraints, Dynamics, and Organizations..........................203 12.6.2 Indicators from the Theory of Constraints..........................204 12.6.3 A Brief Digression on Speed and Time...............................206 12.6.4 The Constraint and Cash Generation...................................207 12.6.5 Situation 1: Market Constraint..............................................208 12.6.6 Situation 2: Internal Constraint.............................................208 12.6.7 The P&Q Exercise.................................................................209 12.7 Interacting Systemically along the Chain with Customers and Suppliers..........................................................................................213 12.7.1 Finding Agreements that Maximize Value for the Whole Chain.........................................................................213 12.7.2 Marketing and Sales as Systemic Activities (External Constraint)............................................................. 214 12.7.3 Win?Win Sales...................................................................... 216 12.8 Continuous Breakthrough, Innovation, and Personal Development................................................................................... 218 12.8.1 Creating the Right Network of Conversations through the Thinking Process Tools.................................... 219 12.8.2 Intelligent Emotions..............................................................220 12.8.3 Involving the Individual at Every Level in the Organization.........................................................................221 12.8.4 Overview of the Essential Knowledge Pattern for Leaders and Managers....................................................223

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