A Hotel Manager’s Handbook:189 Techniques for Achieving Exceptional Guest Satisfaction
酒店经理手册：令客人异常满意的189个技巧
劳动经济学售 价：
￥
909.00
发货周期：预计5-7周发货
出 版 社
出版时间
2015年12月15日
装 帧
平装
页 码
256
开 本
6x9
语 种
英文
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图书简介
This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.
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