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Preface to the seventh edition. About the authors. Ideas, concerns and expectations. How doctors talk to patients and why. Different types of patient. Consultation outcomes. How you feel is as important as what you know. What you need to achieve in a patient encounter or consultation. Ways of looking at your own communication. Attitude - the magic move? Useful strategies and skills. Wider communication and ethical issues. The essence of good doctoring: a personal interlude. Special situations and patients. Communication as a competence. Summary. Appendix: Suggested reading. Index.

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